Terms and conditions

• Please attend your appointment alone, unless you require a chaperone. Chaperone services are available on request.
• All services are only available to adults aged 18 and over and require a full consultation before treatment. Under 18s are strictly prohibited from the clinic.
• Arrive no earlier than five minutes before your appointment time.
• While we use industry-leading technology, we cannot always guarantee results. We strongly advise following all aftercare recommendations from your clinician for the best outcome.
• Consultant dermatology consultations are charged separately, plus any additional fees based on further treatment. We also accept private healthcare patients for dermatology.

• All deposits are non-refundable.
• All appointments, unless on a paid course, require a deposit.
• Higher-value treatments require a percentage deposit of the treatment total.
• Deposit fees are deducted from treatments, not from retail products.

• Please check all confirmation emails. These carry consent forms and medical questionnaires which must be completed before any appointment. Failure to do so could result in your appointment being rescheduled or your deposit lost.
• If you are more than five minutes late, your appointment may be cancelled and the deposit forfeited.
• We require three working days notice for any cancellation to avoid losing your deposit.
• Courses such as laser and HydraFacial are non-refundable.

• Refunds are not offered on vouchers, however they can be exchanged for different treatments. Medical concerns and bereavements can be honoured with adequate notice.
• Treatments or services purchased cannot be refunded or exchanged outside the 14 day cooling-off period from the purchase date if you have changed your mind.
• We do not offer refunds on retail products purchased in clinic or online.
• We cannot provide refunds for treatments paid for on finance.
• There are no refunds on laser or Morpheus8 courses once treatment has started.
• Refunds to American Express may incur a small charge due to their refund policy.
• Treatment outcomes vary from person to person. We are not responsible for refunds should desired results not be achieved.

We reserve the right to decline treatment at any time if we deem it unsafe or unsuitable for the patient.

• Offers and promotions cannot be applied to pre-existing bookings, nor can pre-existing bookings be cancelled and rebooked to claim a promotion.
• Offers are generally limited to one per person, are not transferable, and cannot be combined with other offers or vouchers unless stated.
• Where a discounted course is booked, the final session does not hold any monetary value.
• New registration vouchers are valid for four weeks from the date issued, are for new patients only, and cannot be used against consultant dermatology services.
• Christmas vouchers purchased in 2025 are valid throughout 2026 and expire on 31 December 2026. They are non-refundable, cannot be transferred once assigned, and cannot be used on discounted treatments, packages or skincare.

• Balance topped up online is non-refundable, and can be used for treatments only.
• Balance is available for use on new appointments booked after the top-up is completed and verified. It cannot be used on pre-booked appointments, and is not eligible for finance.
• Refer-a-friend credits are deposited once the referral form is submitted within three days of your friend’s first treatment or balance payment. Please allow up to 48 hours.
• Refer-a-friend credits can only be used when paying for new treatments, not existing bookings or treatment plans.
• The referral reward must be used within four weeks and is not redeemable against products.

We offer finance options for cosmetic and medical treatments. A deposit is required before finance can be approved, and interest-free terms are available over a fixed number of months. We are unable to provide refunds for treatments paid for on finance. Finance is not available for prescription drugs and medication.

• The Skin Planner is a 12 month treatment programme paid in equal monthly instalments, collected by Direct Debit via GoCardless.
• The minimum term is 12 consecutive months from the date of your first payment. At month 12 your plan does not auto-renew into another 12 month contract provided you have served one month’s notice. You can restart a new plan or move back to standard pricing.
• Your monthly payment gives you access to a set allocation of treatments, pricing privileges and priority booking specific to your tier. The plan is personal to you and cannot be transferred.
• If you cancel your Direct Debit or a payment fails, your benefits are placed on hold immediately: future bookings may be cancelled or rescheduled, new bookings are charged at standard prices, and no member pricing applies. If payment is brought up to date and a new mandate set up within 14 days, we will reactivate your plan and restore your remaining benefits for the rest of the term.
• If you permanently cancel before the end of the 12 month term you lose any unused allocations and any future discounts that formed part of the plan. For treatments already received at a reduced rate we reserve the right to charge either the difference against standard prices, or an early exit fee equal to one monthly payment, whichever is lower. Any early exit charges are discussed with you in advance.
• In certain medical or exceptional circumstances we may agree to pause your plan. Any pause is at the clinic’s discretion and confirmed in writing. During a pause, payments and benefits are both suspended and the end date may be adjusted.
• We may review pricing or inclusions from time to time. Changes are communicated with reasonable notice, and you may continue under the new terms at renewal or revert to standard pricing.
• All treatments are subject to medical assessment and suitability. We reserve the right to decline or discontinue treatment where it is not clinically appropriate, even if included within your plan. In such cases we will discuss alternatives with you.

• Anti-wrinkle top-ups must be done a minimum of 14 days after the initial appointment and no longer than four weeks after. Reviews after this fall outside medical guidelines, so we are unable to top up at that point.
• Please come to your appointment without a full face of make-up, so your treatment can be completed in the time allocated.
• If you have an appointment for a COVID-19 vaccination, please ensure you have no dermal filler treatments for two weeks before or two weeks after the vaccination.
• Our clinic is a medical environment, so we do not allow dogs except for guide and assistance dogs.