Your privacy

At Kaizen Medical, one of our main priorities is the privacy of our visitors. This document sets out the types of information that is collected and recorded, and how we use it. If you have additional questions or require more information, do not hesitate to contact us at info@kaizenmedical.co.uk.

The information collected through our website and in-person clinic consultations includes:

• Your name.
• Your contact information, including your email address.
• Demographic information, such as postcode, preferences and interests.
• Other information of relevance to customer surveys or offers.
• Your medical history. Clinic only, this is not collected through our website.

To understand your needs better and to continue to improve our service, it is important for us to gather your data, in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address you have provided. This will not automatically be assumed, and we will only send this with your express written permission.

We are a Data Controller of your information. Kaizen Medical Limited's legal basis for collecting and using the personal information described in this policy depends on the personal information we collect and the specific context in which we collect it:

• Kaizen Medical needs to perform a contract with you.
• You have given Kaizen Medical permission to do so.
• Processing your personal information is in Kaizen Medical's legitimate interests.
• Kaizen Medical needs to comply with the law.

We will retain your personal information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area you have certain data protection rights. If you wish to be informed what personal information we hold about you, or want it removed from our systems, please contact us. In certain circumstances you have the following rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol addresses, browser type, internet service provider, date and time stamp, referring and exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose is for analysing trends, administering the site, tracking movement on the website, and gathering demographic information, all to improve our service online and offline.

Like any other website, we use cookies. These store information including visitors' preferences and the pages accessed, and are used to optimise the experience by customising page content based on browser type or other information.

This website embeds a Google Map showing where the clinic is. That map is served by Google, so loading it means your browser contacts Google and may receive Google's own cookies. Our policy does not apply to other advertisers or websites, so we advise you to consult their respective policies for more detail, including how to opt out. You can also disable cookies through your browser options.

This policy applies only to our online activities and is valid for visitors to our website with regard to the information they share or that is collected here. It does not apply to any information collected offline or via channels other than this website. By using our website, you consent to this policy and agree to its terms.

Kaizen Medical Limited, registered in England, company number 11068512. Registered address Kaizen, 7 Brook Lane, Warsash, Southampton, Hampshire, SO31 9FH. Call 02394 002742 or email info@kaizenmedical.co.uk. If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk.